Contact Us
Whether you have questions about products, ordering, or shipping – our team will respond quickly and discreetly. Simply use the contact form, and we'll get back to you promptly.
+34 661 42 56 03
info@6maid.com
Quickly finding the right answer
Our FAQ section provides immediate answers to questions about orders, products, shipping, and returns. This way, you can clarify the most important questions directly – quickly, easily, and without waiting for a response. Find more answers in our FAQ.
Order
Directly via our website – simply select a product, add it to your cart, and complete the checkout. Otherwise, directly via Amazon.
Yes, as long as it has not yet been shipped. Please write to us immediately via WhatsApp, email or the contact form. Once you receive a shipping confirmation, this is no longer possible.
We offer secure payments via Klarna, Paypal, credit card, and other common methods.
Yes, immediately after your purchase, you will automatically receive an order confirmation.
Yes, all desired products can be ordered together and sent in a single delivery.
Simply enter the code in the designated field in your shopping cart or during checkout.
No, you can order single or multiple products as desired.
Create a customer account at checkout or log in directly with an existing account.
No, orders can only be placed online through the shop or Amazon.
Contact us immediately using the contact form, or via WhatsApp so that we can correct the error. Once you have received a shipping confirmation from us, this is no longer possible.
Products
We use only high-quality, tested materials that are skin-friendly and durable.
Yes, all materials are suitable for direct skin contact.
It enables safe, quick attachment changes and is compatible with 3-XLR.
All common standard attachments as well as 6MAID.® original attachments fit without problems.
Yes, many components and attachments can be ordered separately.
We grant you the statutory warranty of 2 years on all 6MAID.® products.
With mild soap or special toy cleaner – all relevant parts are easy to clean.
Individual customizations are not offered, but we regularly expand our product range.
Yes, our product range is continuously expanded with new attachments and accessories.
You can find this information available for download on every product detail page.
Shipping
Shipping
Usually 3-4 business days after receipt of order.
Yes, we deliver to many European countries and provide information on shipping times during checkout.
Yes, our packages are discreet and do not indicate the contents.
With the tracking number you receive via email after dispatch.
A direct preferred delivery date is not possible, but you can contact the delivery service after dispatch.
The parcel will usually be left at a collection point or with a neighbor, or a new delivery attempt will be made.
We primarily ship with DHL and reliable partner services.
Yes, we offer optional express shipping, with 1-2 business days for delivery.
As long as the package has not been shipped, we can adjust the address for you. After that, we are no longer able to do so, and you will need to contact the shipping service provider.
The exact costs will be shown at checkout.
Return Shipment
Register the return via our contact form and use the provided return label.
Contact us immediately and we will send you a free return label and replace the product.
In case of defects or incorrect deliveries, we will cover the costs; otherwise, you bear them yourself.
Within 14 days of receiving your order.
The goods must be unused and in their original packaging, and the hygiene seals must not be broken.
Upon receipt of the goods, the refund will be issued via the original payment method.
For hygiene reasons only, if the hygiene seal has not been broken.
Please contact us immediately; we will send you the correct product free of charge.
You will receive an email confirmation once we have processed the return.
Usually 3–5 business days after receipt of the return.
